Registration:
During the registration process you will have to pay an admission fee. This amount may be deducted in full or in part with the use of the service, in the case that it is established in the Rates section of the Website.

User fee:
Once you have passed the trial period, you must select the type of contract that best suits your intended use. It implies the payment of a monthly or annual fee. If you prefer the annual subscription, you can benefit from an additional discount.

Rates of use:
The total price of the reservation is calculated according to the time duration (hours / days) and the total number of kilometres travelled. Our rates include VAT, fuel, comprehensive insurance, maintenance and 24-hour assistance.

The km pricing incorporates the adaptation to changes in fuel prices on the market, by applying surcharges or discounts. This adjustment will only be made in those months in which there is a variation, in accordance with the ranges established in the Fuel prices section of the website.

Other costs:
In the event of negligent or inappropriate use of the vehicle (late return, dirt in the vehicle, etc.), the surcharges indicated in Section 8, Surcharges and Subscriptions of the User Guide will be applied.

The philosophy of car-sharing is to promote a lifestyle based on the collaborative economy and, therefore, entails consideration and shared responsibility with other users in the use of vehicles for the common good and in a friendly manner towards the service.

Our initial recommendation for the correct selection of the type of contract is to pay attention to the frequency of use one expects to make of the service, taking into account the following considerations:

Occasional Contract:
This type of contract is aimed at users who demand the service sporadically and/or randomly.

Basic Contract:
Modality that offers a fare (with a discount >%30 on the hourly price) aimed at users who make at least 1 trip per month.

Active contract:
This is a type that offers the most advantageous rates (with a discount of >50% on the hourly price) for users who make at least 3 monthly journeys.

Payment for the trial period and occasional use of the service will be made by credit or debit card. An invoice will be issued for each trip and will be sent by email, with the details of your reservation and the corresponding amount.

After this period, the usual method of payment for the service will be through an active bank account of the user, with the option of SEPA direct debit. The user must be the holder of the bank account (or, failing that, of the organisation he/she works for). Invoices will be issued for monthly periods. However, Ibilkari reserves the right to demand any payment without proceeding to the end of the monthly period.

Note: If the user is not the holder of the bank account, an authorised document of payment obligation must be submitted, duly signed by the holder (or organisation) and the corresponding bank.

When the payment is made by credit or debit card indicated by the user, it will be made automatically in the following two (2) time periods:

1.- First, a payment authorisation will be requested based on an estimated cost of the journey (hours booked + kilometres).

2.- When the reservation is finalised, the initial estimated amount will be reconciled until the actual total cost of using the service is reached.

If the authorisation (withholding in advance) of payment is not carried out correctly, it would mean that there is no authorisation to start the reservation and the reservation would be cancelled in order to make the vehicle available to the users.

You can update your general or bank details on our Website or on our Ibilkari mobile App, or by sending us the new details by email to info@ibilkari.com. Change of general details:

Website:
Log in, My profile → Go to ‘My profile’ and change the address details and, → Click ‘Save’.

Mobile App:
Go to your account (small circle in the top right corner with your initials) → Select ‘Account details’ → Select ‘Personal details’ → Update your address details and, → Press ‘Save changes’.

Change your bank details:

Website:
Log in to My profile → Go to ‘Settings’ → Go to ‘Billing’ and change the details you require and, → Press ‘Save’.

Mobile App:
Go to your account (small circle in the top right corner with your initials) → Select ‘Settings’ → Select ‘Billing’ → Update your details and press → ‘Save changes’.