Login Join

1

Join and choose a car

Signing up for IBILKARI is very simple and secure. You can do it by filling out this form.
Once you have completed the registration process, download the Ibilkari Sharing App to book a car. You can reserve the car at any time for whenever you need it, using the App or this website. The cars are available to be picked up 24 hours a day.
You can also make a reservation by calling 689 514 885, from 9:00 a.m. to 5:00 p.m. Simply Indicate the duration of the reservation, your chosen pick-up location and the type of vehicle you require.

2

Open and start the car

Once you are in the car park and have located the car use the App to begin the reservation and the car will unlock automatically.
The ignition key is located In the glove compartment.
Before starting your trip, check the condition of the car, and if you detect any problem or damage, please let us know as soon as possible. Also, check that all the documentation required for driving the car is in the glove compartment.

3

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Drive and return the car

Drive normally and when making any stops just open and close the car using the key/remote in the usual manner.
If you have to refuel, use the fuel card that you will find inside the car. Any fuel required is already included in the reservation rates and is not an extra cost.
At the end of the trip, return the vehicle to its original parking lot and reinsert the key in the glove compartment device. Check that you haven’t left any belongings or personal items. Finally, use the App to lock the car and register the time the car was returned.
You can read the User Guide here.

General features

We want to remind you that IBILKARI cars are also used by other users like you. For this reason, please treat your car with care and return it in the condition you would like to find it.

Subscription

Any person over 25 years of age can register as long as they hold a valid national driving license in the European Economic Area or Other Countries with a valid international driving permit, with at least 2 years licensed driving experience.
When you join Ibilkari you pay a 100€ deposit. This deposit will be returned at the end of the subscription contract.

Fuel filling

If the fuel level is below 1/3 of its capacity, the tank must be topped up. With the engine stopped, remove the fuel card that you will find in the vehicle. The PIN code for the card will be displayed on the screen of the mobile application. When you have filled the tank and paid with the fuel card, you will have to put it back in its place.

Surcharges

In the case of inappropriate use of the vehicle (delayed return, dirt on the vehicle, etc.), the surcharges presented in the User Guide will be applied in order to promote responsible and considerate use of cars, to the benefit of all users of the service.

Frequently asked questions

Bookings can be made through the Website or the Ibilkari mobile App. To access you must use the access codes that have been previously sent to you.

For the use of the vehicle, it is recommended to plan the trip in advance and then make the reservation.

Bookings can be made at 30-minute intervals, with a minimum booking duration of 1 hour. Bookings always start at sharp and/or half-hourly intervals.

The vehicle usage time is counted from the start of the booking until the booking is completed and the doors are locked with the Ibilkari mobile App or smart card.
To open and access the vehicle you must use the Ibilkari mobile App, by pressing the ‘key’ or ‘agenda’ symbol on the app screen you can access your bookings, and by sliding the ‘start booking’ button, the vehicle will automatically unlock.

You can also access using a contactless smart card, previously associated with the reservation system. If you have problems logging in, please call our Customer Service Office.
Through the Ibilkari Website or mobile App, you only have to select the vehicle, and set the desired date, start and end time, there are no additional criteria to define a certain period of time.

The estimated cost of your booking will be based on the duration of your booking, and will be automatically updated if there are any changes in the booking period. Day, additional day and week offers will be automatically combined with the hours to offer you the most advantageous option possible.
It's simple, click on your booking (from the Ibilkari Website or mobile App, in the booking calendar) and you can edit or delete the booking. Please note that extending the booking is only possible if no other user has a booking after yours. Also, you cannot delete a booking once it has started, you can only reduce it in time. Unused bookings are also credited.
To avoid delays in the return of the vehicle, it will be necessary to edit and adapt the final time of the reservation via the Ibilkari App, in this way, not only will we avoid harming other users, but we will also prevent the corresponding additional surcharge (for more information in the User Guide in Section 8, Surcharges and Subscriptions).
During the journey, forget about the Ibilkari mobile App or smart card and use the original vehicle key to exit, lock, open, etc. at every stop or transaction you make with the vehicle.
When you have returned the vehicle to the pick-up location and locked it with the Ibilkari mobile App or smart card, the booking is automatically finalised.

Before executing this last step, the vehicle key must be placed in the key box slot in the glove box, in order to lock the vehicle and finalise the booking.
Fuel costs are included in the price of the service.

In each vehicle you will find a card with which you can pay the costs of filling the tank. Before finalising the booking, it is important to remember that the vehicle must always be left with at least 1/3 of fuel in the tank, so that other users can continue to share the service.

On the Ibilkari mobile App screen you will be given the PIN code of the card. When you have filled the tank and paid with the fuel card, you will have to put it back in its place.

The fuel used for compact vehicles is Gasoline 95, in the case of vans it is Diesel.
Before setting off on your journey, you should carry out a visual check of the interior and exterior condition of the vehicle.

If you detect any problem, defect or damage, let us know as soon as possible. In this way, you will foresee your own responsibilities towards third parties and avoid problems that have not been detected beforehand.

You can contact us by calling the Customer Service Office and, if you have an active reservation, you can easily notify us via the Ibilkari mobile App.

This is how it is done:

If the vehicle has any damage click on the Notify Damage icon. If the previous driver has left something in the vehicle, tap the Report Found Object icon, or, also, if you want to report anything else, use the Help icon.

If necessary, please provide an additional description that you feel is of value.

In both cases, you will need to take some photos of the affected areas or of the object found, and then send them to the e-mail address assigned in the Ibilkari mobile App.

With your cooperation, we will try to find the rightful owners of the lost objects...Thank you very much!
No. Under no circumstances may the vehicle be provided to a third party, or to another user, without prior authorisation and written permission from Ibilkari. Each reservation is assigned to a specific user who is registered in the service and only he or she has the right to drive the vehicle, emergency situations could be excluded.

However, the titular user may designate a third person free of charge as an additional or ‘authorised’ driver, provided that he/she fulfils the requirements for access to the service, subject to prior admission by Ibilkari.
Smoking is not permitted inside the vehicle. Ibilkari considers the interior of the vehicle to be a smoke-free space. The violation of the prohibition during the use of the reservation by the user, authorised driver or accompanying passengers, will result in the obligation of the user to financial compensation and / or the revocation of the contract for such conduct.
For health and hygiene reasons (allergic intolerances, etc.), animals and/or domestic pets may only travel in the travel container that corresponds to their size and shape. It is mandatory to clean the vehicle after each booking where any animal and/or domestic pet has been transported. In the event of conduct due to the omission of hygiene, Ibilkari will endorse the user with the charge indicated in Section 8, Surcharges and Subscriptions.
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